This can happen occasionally — usually due to a temporary issue with your bank or mobile banking network. In most cases
5–10 minutes Your balance will update automatically once the process completes.
1
Refresh the page and wait 5 minutes.
2
Confirm whether the transaction was successful in your bKash/Nagad app — check the SMS confirmation.
3
Transaction successful but balance not updated — go to Bajimet live chat.
4
Provide support with: the transaction date and time, the amount, and your bKash/Nagad number.
Maximum Wait Time: Usually within 15 minutes. If it takes longer, contact support right away — Bajimet manually verifies and credits your balance within 30 minutes.
Transactions
Failed No money is deducted if the transaction fails. If the amount leaves your bKash but doesn't arrive in your Bajimet account, it will be refunded within 24 hours.